Abhyudaya Co-operative Bank | Grievance redressal

Customers are advised that Abhyudaya Co-op. Bank Ltd. has a robust grievance redressal structure and processes to ensure prompt in-house redressal of all their customer complaints, which is as under : -

In each branch the complaint register is kept with the Branch-in-charge which would make it possible for the customers to enter their complaints.
In addition to this a 'Suggestion-cum-Complaint' Box is kept at every branch. Customers may drop their written complaints with their names and address in the Box.
There is a system of acknowledging the complaints, where the complaints are received through letters.
Time frame for resolving the complaints received at different levels :
1. If the solution for the complaint is within the purview and under the discretion of Branch-in-charge, it will be resolved within 7 days from the date the complaint is received at the branch.
2. If the solution for the complaint is within the purview, and under the discretion of Dy. General Manager of the Zone/Asst. General Manager of the Region, complaint will be resolved within 15 days from the date the complaint is received at Zonal Office/Regional Office.
3. If the solution for the complaint is within the purview of Managing Director/Board of Directors, the complaint will be resolved within 30 days from the date the complaint is received at Head Office.

If not satisfied with the branch reply, customer may approach directly to concerned Dy. General Manager of the Zonal Office.

Dy. General Manager, Mumbai Zone

E-mail : dgmmumbai[at]abhyudayabank[dot]net
Dy. General Manager, Navi Mumbai Zone
Name of the present incumbent - Shri. Gangadhar S. Narkar
Abhyudaya Bank Building,
Abhyudaya Bank Marg, Sector 17,Vashi, Navi Mumbai - 400705
TelNo.65107390 / 65107392
Fax - 27891815
Email : dgmnz[at]abhyudayabank[dot]net
Dy. General Manager, Pune Zone
Name of the present incumbent - Shri. Virsen N. Gurav
1,2 & 16- 1st floor,Dhanwant Plaza ,
598, Budhwar Peth , Pune - 411002
Tel. No.: 6505 3714, 2513 9213
Fax No. : 2513 9213
E-mail : dgmpune[at]abhyudayabank[dot]net

Director at Head Office
Name of the present incumbent - Shri. Premnath S. Salian
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G. D. Ambekar Marg, Parel Village, Mumbai – 400 012.
Tel. No.: 2418 0961 – 64
Fax No. : 24109782
E-mail : pssalian[at]abhyudayabank[dot]net

Name of Nodal Officer appointed by our Bank under the Banking Ombudsman Scheme, 2006.

Office of the Banking Ombudsman (Mah. & Goa),
Mrs. Karishma D. Dhotre
Manager ,
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G.D. Ambekar Marg,
Parel Village, Mumbai – 400 012
Tel. No.: 24180961-64,
Dir. : 24106549
Fax No. : 24109782

Name of Functional Head for operations such as Loans & Advances,
Retail Banking, Personal Banking, SME Banking etc.
Shri. P. S. Salian
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G.D. Ambekar Marg,
Parel Village, Mumbai – 400 012
Tel. : 24180961-64,
Dir. : 24156552
Fax : 24109782

Customer Care Department at H.O.
In case of deficiency/grievance/complaint in regard to services at Branch/Zonal Office, Customer may contact the Customer Care Department, Head Office on Telephone No. 24115047/24105097, the details of which are as under :

Customer Care Dept.
Headed by Mrs. Priti P.Sawant
Asst. General Manager, Customer Care Dept.
Email : secretarial[at]abhyudayabank[dot]net
OR
Call : 022-24115047/24105097
If not satisfied with the Managing Director's reply, customer may approach concerned Banking Ombudsman at the following address :

Office of the Banking Ombusdsman ,

Reserve Bank of India,

4th floor, Sector 17,

Chandigarh, 160017

RBI Contact Centre – 14448

https://cms.rbi.org.in

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