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Customers are advised that Abhyudaya Co-op.
Bank Ltd. has a robust grievance redressal structure and processes to
ensure prompt in-house redressal of all their customer complaints, which
is as under: -
i.
In each branch the complaint register is kept either with the
Branch-in-charge which would make it possible for the customers to enter
their complaints.
ii. In
addition to this a 'Suggestion-cum-Complaint' Box is kept at every
branch. Customers may drop their written complaints with their
names and address in the Box.
iii. There is a system of
acknowledging the complaints, where the complaints are received through
letters.
iv. Time frame for resolving the complaints received at different
levels:
a. If the solution for the
complaint is within the purview and under the discretion of
Branch-in-charge, it will be resolved within 7 days from the date
the complaint is received at the branch.
b. If the solution for the complaint is within the
purview, and under the discretion of Dy. General Manager of the
Zone/Asst. General Manager of the Region, complaint will be resolved
within 15 days from the date the complaint is received at Zonal
Office/Regional Office.
c. If the solution for the complaint is within
the purview of Managing Director/Board of Directors, the complaint will
be resolved within 30 days from the date the complaint is received at
Head Office.
2.If not satisfied with the branch
reply, customer may approach directly to concerned Dy. General Manager
of the Zonal Office/Asst. General Manager of the Regional Office.
The bank is having 4 Zonal Offices headed by Dy. General Manager and 1
Regional Office at Udupi headed by Asst. General Manager.
Addresses along with Telephone Nos., Fax Nos. and e-mail addresses of
these Zonal Offices and Regional Office and branches covered under these
Zones and Regional Office are as under:
i. Dy. General Manager, Western Zone
Name of the present incumbent -
Shri. G. S. Shintre
Premguru co-op Hsg Society,
Ground Floor,
Near Jain Mandir, Hill Road, Mumbai - 400050
Tel. No. 26453112 / 113, Fax. 26420368
E-mail:
dgmwz@abhyudayabank.net
Branches coming under DGM, Western
Zone:
|
Abhyudaya Nagar |
Andheri |
Bhayander |
Dadar (W) |
|
Dahisar |
Hill Road |
Kandivli (E) |
Kher Nagar |
|
Malad (East) |
Malad (West) |
Sherly Rajan |
Vasai(E) |
|
Worli |
Virar |
Manekchowk Branch |
Mithakali |
|
Ghatlodia |
Madhupura |
Mandvi Branch,
Vadodara |
Vatva |
|
Raipur |
Odhav |
Parel |
Mira Road |
|
Dharavi |
Fort |
Kandivli (W) |
Nalasopara |
|
Borivali |
Goregaon (W) |
Jogeshwari (East) |
Marve Link Road ,
Kandivli (w) |
ii. Dy. General Manager, Central Zone
Name of the present incumbent - Shri. K. B. Sawant
4/5, Sunita
Apartment, R.B. Kadam Marg,
Ghatkopar (W), Mumbai – 400 086.
Tel. No. 6505 3714, 2513 9213 Fax No. 2513
9213
E-mail:
dgmcz@abhyudayabank.net
Branches coming under DGM,
Central Zone:
|
Bail Bazar |
Bhandup-Chetna |
Bhiwandi |
Darukhana |
Dombivli |
|
GaneshNagar |
Ghatkopar |
Kanjur |
Kalyan (w) |
Lokmanya Nagar |
|
Mulund |
Mumbra |
Charai,Thane |
Nehru Nagar |
Sewri |
|
Wadala |
Badlapur |
Ghodbunder |
Chembur |
Antop Hill |
|
kalwa |
Dombivli (West) |
AnjurPhata, Bhiwandi |
Kalyan(E) |
Diva ( E) |
iii.
Dy. General Manager, Navi Mumbai Zone
Name of the present incumbent -
Shri. P. K. Naik
Abhyudaya Bank Building, Abhyudaya
Bank Marg,
Sector 17, Vashi, Navi Mumbai – 400 705.
Tel. No. 6510 7390, 6510 7392 Fax No. 2789
1815
E-mail:
dgmnz@abhyudayabank.net
Branches coming under DGM,
Navi Mumbai Zone:
Panvel |
Airoli |
Aurangabad |
Banking Complex |
CBD Belapur |
Ghansoli |
Kalamboli |
Kamothe |
Kharghar |
Koparkhairane |
Mobile |
Ajni chowk Nagpur |
Nerul |
New Panvel |
Nhava Sheva |
Turbhe |
Vashi |
Canara corner Nashik |
Seawood |
Gulmandi-Aurangabad |
Khanda colony |
Divale(CBD) |
Nashik Road |
Ambad branch-Nashik |
Kankavali |
Garkheda-Aurangabad |
C.A. Road, Nagpur |
Ashok Nagar, Nanded |
Panchavati, Nashik |
Indira Nagar, Nashik |
Samrat Nagar, Nanded |
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iv.
Dy. General Manager, Pune Zone & Udupi RO
Name of the present incumbent - Shri.
Bhaskar Shetty
1, 2 & 16, Dhanwant Plaza, Budhwar Peth, Pune –
411 002
Tel. No. 9520-2449 1119, 2449 1098 Fax No.
020-2449 3478
E-mail:
dgmpune@abhyudayabank.net
Branches coming under DGM,
Pune Zone: -
|
Chakan |
Baner |
Deccan Gym |
Dhankawadi |
|
Laxmi Road |
Nana Peth, Pune |
Paud Phata |
Pimpri |
|
Sinhgad Road |
Wagholi |
Yerawada |
Shirva |
|
Udyavara |
Car Street Branch |
City Branch |
Padubidri |
|
Manglore |
Dabhade- Talegaon |
|
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v.
Asst. General Manager, Regional Office, Udupi
Name of the present incumbent - Shri. Robert E. Lewis
Ground Floor [ mezzanine floor ], Shambhavi
fortune,
Behind K.S.R.T.C. Bus Stand, Upupi - 576101
Tel. No.: 0820 - 2521 607, 2520 467 * Fax No. : 0820 - 2521 607
Branches coming under AGM,
Regional Office, Udupi: -
| 1. City Branch |
2. Car Street |
3. Mangalore Branch |
| 4. Padubidri Branch |
5. Shirva Branch |
6. Udyavara Branch |
If not satisfied
with AGM's reply, customer may approach to DGM, Pune.
If not satisfied with DGM's reply, customer may approach to Managing
Director
vi)
Asst. General Manager, Regional Office, Ahmedabad:
Name of the present incumbent - Shri. S. Y.
Bhandarkar
Jaymangal House,Block"B",Gandhigram Railway
station,Ellisebridge,Ahmedabad
Tel no. 079-26581891 Fax no.079-26581892
Branches coming under AGM,
Regional Office, Ahmedabad: -
| 1. Mithakali |
2. Odhav |
3. Vatva |
| 4. Manekchowk |
5. Madhupura |
6. Raipur |
| 7. Ghatlodia |
8. Vadodara |
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Director at Head Office
Name of the present incumbent - Shri. V. S. Morye
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G. D. Ambekar Marg, Parel Village, Mumbai – 400 012.
Tel. No. 2414 0961 – 64 Fax No. 2413 9782
E-mail :
vsmorye@abhyudayabank.net
"Name of Nodal Officer appointed by our Bank under the
Banking Ombudsman
Scheme, 2006.
Office of the Banking Ombudsman (Mah. & Goa),
Mrs. Jyoti S. Bolar
Asst. General Manager,
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G.D. Ambekar Marg,
Parel Village, Mumbai – 400 012
Tel. : 24140961-64, Dir. : 24156549
Fax : 24139782
Name of Functional Head for operations such as Loans & Advances,
Retail Banking, Personal Banking, SME Banking etc.
Shri. S.K. Nayak,
General Manager,
Abhyudaya Co-op. Bank Ltd.,
K.K. Tower, G.D. Ambekar Marg,
Parel Village, Mumbai – 400 012
Tel. : 24140961-64, Dir. : 24156552
Fax : 24139782
Customer Care Department at H.O.
In case of deficiency/grievance/complaint
in regard to services at Branch, if not resolved by the
Branch-in-charge,, Customer may contact the Customer Care Department,
Head Office on Telephone No. 24166176."
3.If not satisfied with the Managing Director's reply, customer may
approach concerned Banking Ombudsman at the following address:
Office of the Banking Ombusdsman ( Mah. & Goa),
Reserve Bank of India.
Garment House, Ground Floor,
Dr. Annie Besant Road, Worli,
Mumbai-400 018.
Office of the Banking Ombudsman
(Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu),
Reserve Bank of India,
La Gajjar Chambers, Ashram Road,
Ahmedabad – 380 009.
Office of the Banking Ombudsman
(Karnataka),
Reserve Bank of India,
10/3/8, Nrupathunga Road,
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